Troubleshooting
Solve common selling, stock, receipt and order issues.
Products and stock
Why is my product missing from POS or online?
Check the product status, channel settings, category visibility and warehouse stock.
Wholesale
Why was wholesale price not applied?
Check the selected customer, price rules and actual quantity.
Receipts
What to do when a Sales Receipt will not print
Confirm the sale is complete, then check the selected printer or use another available receipt format.
Online orders
Why can’t I accept an online order?
Review its status, stock and fulfilment information before using the valid order action.