UjuziPOSHelp Center

Why can’t I accept an online order?

An online order can only move through the actions available for its current status and fulfilment details.

Steps

  1. Open the order and check its current status.
  2. Confirm the fulfilment information and stock availability are still valid.
  3. Use the available accept or reject action; do not create a duplicate POS sale to work around the issue.
  4. Contact support with the order reference if no valid action is available.