Why is my product missing from POS or online?

A product can be missing from one selling channel while correctly available in another.

Steps

1. Confirm the product is active.
2. For POS, confirm Show in POS is on and the selected POS warehouse can fulfil the requested quantity.
3. For online, confirm Show on online storefront is on, the category hierarchy is visible online and fulfilment stock is available.
4. Refresh the relevant screen after saving changes.

Related articles

• Products, stock and sellability explained
• Control where a product can be sold
• Publish products and make them available online